Laila Medina
[email protected]
Objective
Seeking to bring my technical problem-solving and customer support expertise to a Technical Support Specialist role, with a focus on resolving complex SaaS integrations and analyzing system logs.
Skills
Python
Wireshark
Nessus
Powershell
Ubuntu (Linux)
Windows 11
Cybersecurity Frameworks (NIST, CIS Controls)
Cryptools
Certifications
- CompTIA Security+ - May 2025
- Cisco Certified Support Technician: Cybersecurity - February 2025
- Information Technology Specialist: Cybersecurity - March 2025
- Information Technology Specialist: Network Security - April 2025
- University of Michigan: Python Data Structures - December 2021 (Online edX.org)
Languages
Spanish - Fluent
English - Fluent
Work Experience
Cox Communications - Virginia Beach, VA
Sales Representative ยท September 2025 - PRESENT
- Provide daily front-line support to resolve end-user authentication and web application access incidents.
- Process service requests for hardware upgrades and equipment swaps to ensure smooth system transitions.
- Communicate technical steps clearly to customers to achieve rapid problem resolution.
Education
-
Green Run Collegiate
Virginia Beach, VA
Graduation; June, 2025
GPA 3.5
-
Advanced Technology Center (ATC)
Virginia Beach, VA
2023 - PRESENT
INFORMATION TECHNOLOGY (IT) & CYBER FOUNDATIONS
NETWORK ADMIN & CYBER SECURITY DEF II
Radford CTF
US Cyberpatriot Challenge
George Mason Cyberslam 2025
STEAM Trifecta 2025
Accomplishments
RFID Scanner - Advanced Technology Center project
Built an RFID door access system and coordinated the project implementation.
Developed and executed system test plans to evaluate hardware functionality and ensure optimal system utilization.
Aptitudes
Application Support
End-User Communication
Incident Management
System Testing & QA
Workflow Assessment
Service Request Fulfillment